Johnston Building Services LLC ("JBS," "Coast Studios," "we," "us," or "our") operates the website jbsbuilt.com and related digital properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact form, or communicate with us via phone, email, or text message.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or submit your information.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out a contact or quote request form on our website
- Call or text our business phone number
- Communicate with us via our live chat widget
- Opt in to receive SMS/text message communications
- Request a studio design consultation
This information may include your name, email address, phone number, project address, project details, and any other information you choose to share.
Information Collected Automatically
When you visit our website, certain information is collected automatically by our analytics and advertising tools, including:
- IP address and approximate geographic location
- Browser type and version, operating system, and device type
- Pages visited, time spent on pages, and navigation paths
- Referring URL (how you arrived at our site)
- Clicks, scroll depth, and interaction events
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide project quotes
- Schedule consultations and follow up on project discussions
- Send you transactional communications related to your inquiry
- Send you marketing or promotional communications if you have opted in
- Send SMS/text messages if you have expressly consented to receive them
- Improve our website, services, and marketing effectiveness
- Comply with legal obligations
- Prevent fraud and protect the security of our business and users
We will not use your information for any purpose not described in this policy without first obtaining your consent.
SMS / Text Messaging (A2P Compliance)
Important Notice Regarding Text Messages
By providing your phone number and opting in to SMS communications, you consent to receive text messages from Johnston Building Services LLC (Johnston Building Services (JBS) and Coast Studios). Message and data rates may apply. Message frequency varies.
How We Obtain Consent
We only send SMS/text messages to individuals who have expressly opted in. Consent may be obtained through:
- A web form with a clearly labeled SMS opt-in checkbox
- A verbal or written request to receive text updates
- A keyword opt-in via text message (e.g., texting a keyword to our number)
Consent to receive SMS messages is never a condition of purchasing our services. You may opt out at any time.
Types of SMS Messages We Send
Depending on your preferences, we may send:
- Transactional messages — appointment confirmations, project updates, and follow-up messages related to your inquiry
- Promotional messages — seasonal offers, new product announcements, or special pricing (only if you have opted in to marketing communications)
- Automated follow-up messages — triggered by actions you take on our website or forms, sent via our CRM platform (GoHighLevel)
How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You may also reply HELP for assistance. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe.
Carriers & Liability
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. For support, contact us at info@jbsbuilt.com or call (360) 519-2648.
A2P 10DLC Compliance
Our SMS messaging program is registered with U.S. mobile carriers under the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework as required by The Campaign Registry (TCR). This registration ensures our messages are compliant with carrier requirements and applicable regulations including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
CRM & Marketing Automation (GoHighLevel)
We use GoHighLevel (also known as LeadConnector) as our customer relationship management (CRM) and marketing automation platform. When you submit a form, call us, text us, or interact with our chat widget, your contact information and communication history may be stored in GoHighLevel.
GoHighLevel is used to:
- Store and manage contact records
- Send automated follow-up emails and SMS messages
- Schedule and track appointments
- Manage our sales pipeline and lead status
- Power the live chat widget on our website
GoHighLevel's privacy practices are governed by their own privacy policy, available at gohighlevel.com/privacy-policy.
The chat widget embedded on our website is provided by GoHighLevel/LeadConnector. Interactions with the chat widget are subject to both this Privacy Policy and GoHighLevel's terms.
Analytics & Advertising Technologies
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand how visitors interact with our website. GA4 collects data such as pages visited, session duration, device type, and traffic source. This data is aggregated and anonymized and is used solely to improve our website and marketing.
Google Analytics uses cookies and similar tracking technologies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google's privacy policy is available at policies.google.com/privacy.
Meta (Facebook) Pixel
We use the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The Meta Pixel tracks actions taken on our website (such as page views and form submissions) and may be used to build custom audiences for advertising purposes.
You can manage your ad preferences through Facebook Ad Preferences or opt out of interest-based advertising at optout.aboutads.info. Meta's data policy is available at facebook.com/privacy/policy.
Plausible Analytics
We may also use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personally identifiable information. Plausible is GDPR, CCPA, and PECR compliant by design.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations. Contact and lead records in our CRM are retained for the duration of our business relationship and for a reasonable period thereafter.
You may request deletion of your personal information at any time by contacting us at info@jbsbuilt.com. We will honor deletion requests to the extent permitted by law.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly.
- Opt-Out of SMS: Reply STOP to any text message to opt out of SMS communications.
- Do Not Sell: We do not sell personal information. If this practice ever changes, we will provide an opt-out mechanism.
To exercise any of these rights, contact us at info@jbsbuilt.com or call (360) 519-2648.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at info@jbsbuilt.com and we will take steps to delete the information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS, and our CRM platform (GoHighLevel) maintains its own security certifications.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Johnston Building Services LLC
Johnston Building Services (JBS) and Coast Studios
Western Washington, WA
Email: info@jbsbuilt.com
Phone: (360) 519-2648
Website: jbsbuilt.com
For SMS support specifically, you may also text HELP to our business number for assistance, or reply STOP to opt out of text messages at any time.